KP FITNESS

Refund Policy

1. The Short Version

  • Meals: no refunds after the Friday 8:00 PM cutoff, because the food is bought and cooked for your order. Before the cutoff, cancel for a full refund.

  • If we get your order wrong, we fix it. That is always true and there is no cutoff on it.

  • Training: cancel a session with at least 24 hours notice and it is not counted as used.

Meal Prep

2. Before the Friday 8:00 PM Cutoff

You can change or cancel your order for any reason and a full refund any time before the cutoff. Contact us and we will take care of it.

3. After the Friday 8:00 PM Cutoff

Once the cutoff passes, your order is final and cannot be refunded. This is not a policy we enjoy having. Meals are fresh, perishable, and bought and cooked specifically for the orders placed that week, so a cancellation after the cutoff means food that cannot be sold to anyone else.

The exceptions are below, and they are not limited by the cutoff.

4. If Something Is Wrong With Your Order

Contact us within 24 hours and we will make it right, with a replacement meal, a credit or a refund, whichever suits you. This covers:

  • A meal missing from your order.

  • The wrong meal supplied.

  • A meal that arrives in poor condition or is not fit to eat.

  • A meal that does not match what was listed on the menu.

Photographs help us sort it out quickly, but they are not required.

5. Missed Pickups

Please collect your meals during the pickup window shown on your order confirmation. Meals not collected may not be held or refunded, because they are perishable and cannot be safely stored or resold. If something has come up, contact us before the window rather than after, and we will do what we can.

6. Deliveries Where Nobody Is Home

Someone needs to be there to take delivery and get the meals into the fridge. They are made fresh and not frozen, so they cannot be left on a doorstep. If we cannot deliver because nobody is present, the meals are treated as delivered and are not refunded. If your plans change, contact us as early as you can and we will try to rearrange.

7. Allergies and Dietary Needs

Please check the ingredients and allergen information before you order, and contact us first if you are unsure about anything. Meals are made in a kitchen that also handles common allergens, so cross contact is possible. We cannot refund a meal because it contained an ingredient that was listed.

If a meal did not match its listed ingredients, that is our error and Section 4 applies.

Personal Training and Coaching

8. Cancelling or Rescheduling a Session

  • At least 24 hours notice: cancel or reschedule at no charge, and the session is not counted as used.

  • Less than 24 hours notice, or not attending: the session may be counted as used.

  • If we cancel: you are offered a replacement session at no additional cost.

9. Packages and Unused Sessions

  • Sessions you have already had are not refundable.

  • Programming, plans and coaching materials already provided to you are not refundable, because they cannot be returned once you have them.

  • If you need to stop training, contact us. Unused sessions may be refunded or credited, less any amount covering work already delivered.

  • Packages are for the named client only and cannot be transferred to anyone else.

10. Online Coaching

Where coaching is delivered as a plan or a programme rather than as sessions, anything already sent to you is not refundable. If you cancel partway through, we will refund or credit the portion not yet delivered.

General

11. How to Request a Refund

Contact us with your name, the date of your order or session, and what went wrong. Refunds are issued to the original payment method. Please allow a few business days for it to appear on your statement.

12. Your Legal Rights

Nothing in this policy limits any right you have under Missouri or federal law. Where the law gives you a stronger right than this policy does, the law applies.

13. Changes to This Policy

We may update this policy from time to time. The version published when you place your order or book your session is the one that applies to it.

14. Contact

KP Fitness, Neosho, Missouri. Contact details to be added.

Scratch-made, macro-friendly meals and one-on-one coaching in Neosho, Missouri.

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