Privacy Policy

1. Overview

This Privacy Policy explains what information KP Fitness collects, how we use it, and the choices you have. It covers both our meal prep service and our personal training and coaching. By using our website, placing an order or working with us as a training client, you agree to this policy.

2. Information We Collect

• Contact details: name, email address, phone number.

• Delivery information: your delivery address, for delivery orders.

• Order details: the meals you order, your order history, pickup and delivery preferences, and any notes you give us.

• Dietary and allergy information: any allergies, restrictions or preferences you choose to share so we can serve you safely.

• Payment information: processed by our third party payment provider. We do not store your full card or bank account numbers.

• Website and usage data: basic device and browser information and the pages you visit, through cookies and standard analytics.

3. Information We Collect From Training Clients

If you train or work with us as a coaching client, we also collect information you give us so that we can programme safely and track your progress:

• Health and medical information you disclose, including injuries, medical conditions, medications, pregnancy and physical limitations.

• Measurements and progress data, such as weight, body measurements, body composition and performance numbers.

• Training and nutrition records, including your programme, session notes, food logs and check ins.

• Progress photographs, if you choose to provide them.

We are not a healthcare provider and this information is not medical records. It is held only so that we can coach you safely and see how you are progressing. We never use your photographs, measurements or results in marketing without asking you first, and you can withdraw that permission at any time.

4. Text Messages

If you give us your mobile number, we may text you about your order or your sessions, including confirmations, pickup details, appointment reminders and order cutoff reminders. If you opt in separately, we may also text you the weekly menu and occasional promotions.

• Consent is not a condition of purchase. You can order and train without agreeing to receive marketing texts.

• Message frequency varies. Message and data rates may apply.

• Reply STOP to any message to opt out at any time, or HELP for assistance.

• We do not sell, rent or share your mobile number or your text message consent with anyone else for their own marketing. Your number is used only for the messages described here.

5. How We Use Your Information

• To process and prepare your order, and to deliver it or arrange your pickup.

• To schedule, deliver and follow up on training sessions and coaching.

• To programme safely around your health, injuries and limitations.

• To contact you about your order, your sessions, the weekly menu, order cutoffs and pickup or delivery details.

• To handle payments, changes and any problems.

• To send you updates or promotions, only if you have opted in. You can unsubscribe at any time.

• To operate, maintain and improve our website and our service.

6. How We Share Your Information

We do not sell your personal information. We share it only with:

• Our payment processor, to take payment securely.

• GoHighLevel, the platform that runs our website, store and scheduling, and stores customer and client data on our behalf.

• Service providers who help us operate, such as communications and delivery, limited to what they need to do the job.

• Legal requirements, where we are required by law or where it is necessary to protect our rights, our safety or our customers.

7. Payment Security

Payments are handled by established third party processors with their own security standards. KP Fitness does not see or store your complete payment card or bank details.

8. Cookies and Analytics

Our website may use cookies and analytics to keep the site working and to understand how it is used. You can control cookies through your browser settings.

9. Data Retention

We keep your information for as long as we need it to provide our service, to meet legal and tax obligations, and to resolve any disputes. Health and progress information for training clients is kept while you are training with us and for a reasonable period afterwards. You can ask us to delete it.

10. Your Choices and Rights

• Access and correction: ask for a copy of your information, or ask us to correct it.

• Marketing opt out: unsubscribe from promotional emails, or reply STOP to any text, at any time.

• Withdraw photo or testimonial permission: at any time, and we will stop using it going forward.

• Deletion: ask us to delete your personal information, other than records we are required to keep by law.

• To do any of these, contact us using the details at the end of this policy.

11. Security

We take reasonable steps to protect your information. No method of transmission or storage is completely secure, however, so we cannot guarantee absolute security.

12. Children's Privacy

Our website and our services are intended for adults. We do not knowingly collect information from children under 13. If you believe a child has given us their information, contact us and we will delete it. Training for anyone under 18 requires a parent or guardian to consent and to provide their health information.

13. Changes to This Policy

We may update this policy from time to time. Changes take effect when they are posted, with the updated effective date shown above.

14. Contact Us

KP Fitness, Neosho, Missouri. Contact details to be added.